AI AGENTS
Custom AI agents that do real work
An agent is useful only when it has the right knowledge, tools and boundaries. We design all three around one job.
Agent scenarios
Start with one role and one workflow.
Customer support
Answer common questions from approved knowledge and hand complex cases to a person.
- Knowledge-grounded answers
- Escalation rules
- Conversation summaries
Sales follow-up
Qualify inquiries, draft replies and keep follow-up on schedule.
- Lead qualification
- Reply drafts
- Task creation
Operations assistant
Handle repetitive internal requests with structured forms and approvals.
- Request intake
- Policy checks
- Status updates
Knowledge assistant
Let staff ask questions across documents and get answers with sources.
- Document retrieval
- Citations
- Permission filters
Content assistant
Produce drafts in a consistent brand voice for review.
- Brand guidelines
- Templates
- Batch generation
Tool-using agent
Connect the agent to internal APIs and let it execute approved actions.
- API tools
- Action limits
- Audit logs
Delivery approach
Define the job
Write down the task, inputs, outputs and failure cases.
Prepare knowledge
Clean and structure the documents and data the agent needs.
Build the flow
Design prompts, retrieval, tools and human review points.
Test with real cases
Evaluate against actual conversations and edge cases.
Launch and tune
Monitor quality and improve the weak points.
What you receive
A working agent
Deployed in your chosen channel, connected to approved data and tools.
Knowledge configuration
Document processing, retrieval settings and update procedures.
Evaluation record
Test cases, results and known limitations.
Operating guide
How to review conversations, update content and escalate issues.
Frequently asked questions
Yes, when those systems expose a suitable API. Access is limited to approved actions and recorded in audit logs.
We ground answers in approved sources, add refusal and escalation rules, and keep human review for sensitive cases.
Not necessarily. The retrieval and integration design depends on your security requirements and data location.
Want to see this product in action?
Tell us about your business and we will arrange a tailored walkthrough.